MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Kat-6! This has been escalated to the game studio. It might be possible that you can't see the event as it is only available to a percentage of players. I'll update byou guys once I know more.
    in Weather Alert getting stuck on level or disappearing on King.com Comment by MarkHawk March 2019
  • Thanks @Chrissy_Lax and @Filly_McBean :+1: I'll take your feedback to the game studio. Anyone else with this issue please add a comment below with the following details: * Which mobile device are you using as well as OS version? For instance Samsung Galaxy 9 w/ Android Oreo * Have you had any connectivity issues? For…
    in No Event for several weeks Comment by MarkHawk March 2019
  • How many did you have?
    in Where did my beans go? Comment by MarkHawk March 2019
  • Hi there payman72! Welcome to the Farm Heroes community :waving: Don´t worry - we can help you in getting your levels back. You´ll need to fill in this page: https://soporto.king.com/contact Once done you´ll get contacted by the support staff :+1:
    in Lost my level Comment by MarkHawk March 2019
  • Hi boinier :waving: I had a look at your player profile and it looks like you have all your beans there. I´m guessing this could be related to a sync issue. This thread should help you…
    in Where did all my mail disappear to? Comment by MarkHawk March 2019
  • Hi guys, The game studio can´t reproduce the event issue as it seems to be either periodically or based on external factors such as connectivity issues or possibly a software conflict. If you guys could tell me the following: * Which mobile device are you using as well as OS version? For instance Samsung Galaxy 9 w/…
    in Events gone Comment by MarkHawk March 2019
  • Hi guys, The game studio can´t reproduce the event issue as it seems to be either periodically or based on external factors such as connectivity issues or possibly a software conflict. If you guys could tell me the following: * Which mobile device are you using as well as OS version? For instance Samsung Galaxy 9 w/…
    in No Event for several weeks Comment by MarkHawk March 2019
  • Hi @Cspalding :waving: I had some extra beans that I have shared with you :) @Cozzie69 You actually still have them. They are in your player account but it seems your game is not syncing correctly to Facebook. Try disconnecting from FB, restart your mobile device, start the game and connect to FB. Once done the beans…
    in Where did my beans go? Comment by MarkHawk March 2019
  • Hi there stevian! Welcome to the Farm Heroes community :waving: It can take some weeks to design and release more levels. I'll announce it here in the community once the new levels has been released :) 
    in I don't have new levels in Farm Heroes Saga Comment by MarkHawk March 2019
  • Hi there Chick Pea! Welcome to the Farm Heroes community :waving: Do you still have the old iPad? I ask because Boosters and messages with lives are the only two thing you cannot synchronize to other devices. Boosters are stored locally and can only be used on the device they were received on. Just to make sure I fully…
    in Issues with Internet and Boosters after getting a new iPad Comment by MarkHawk March 2019
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