QueenB

Community Manager

Comments

  • Hi @Charliefarley thanks again for your patience and all the details you’ve shared so far.I know this has been dragging on for a while now, and I really want to help get it sorted. Let’s take this step by step: About the posting issue: We've confirmed your permissions and your account seems to be in order so we're not…
    in Unable to start a new discussion? Comment by QueenB 11:32AM
  • Hi @Deal_One thanks for posting. If you’re able to, could you share a screenshot of Level 8720? Some of our community members are great at spotting patterns and sharing tips once they can see the board, especially on levels that block progress for a while. Once we can see how the level looks, you’ll likely get some good…
    in Is there a trick to beat level 8720? Comment by QueenB 10:18AM
  • Thanks for reaching out to us @CherylG007, This is a know issue which we are working to get fixed ASAP. In the meantime, you should be able to click on Retry to get out of this pop up. I've merged your discussion to this post so you get an update when we have any news to share about this ☺️
    in 🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix! Comment by QueenB January 13
  • Hi @jt42492 thanks for flagging this. Just to help us look into it properly, could you share a bit more detail? Which level did this happen on? What game version are you currently on? (you can find this in the game settings) Which device are you playing on? The fix mentioned above went live in version 1.317, so this info…
    in Quick Update on Levels Ending Too Early Comment by QueenB January 13
  • https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3462890#Comment_3462890 Thanks for confirming! Since you’re playing on Facebook, there’s one thing that’s worth checking first. Facebook permissions for games can sometimes expire (usually after around 90 days), and when that happens it can affect…
    in boosters Comment by QueenB January 13
  • Hi @JMAC10313 Would you be able to grab a screenshot of this particular ad so we can have a closer look please? Thanks ☺️
    in Not able to watch Ad Comment by QueenB January 13
  • Thanks for flagging this @Alienscar 👍 @kiara_wael I've updated the link in your comment 😉
    in Not able to watch Ad Comment by QueenB January 13
  • Thanks for explaining @muckertitch. I’m really sorry, being stuck like that for so long is incredibly frustrating, especially when it feels like you’re not getting any help from the game. Just so we can understand what’s going on, I’d like to check a few things with you: Are you playing on mobile, tablet, or Facebook/PC?…
    in boosters Comment by QueenB January 13
  • Hi @Rania2045 thanks for reaching out. I’m really sorry about this, I can understand how frustrating it is to pay and not receive the boosters or a refund. Since this involves missing purchases, the best next step is to contact Player Support directly. They’re the only team who can securely check your transactions and…
    in Boosters not received Comment by QueenB January 13
  • Hi @muckertitch, What kind of problems is the Troll giving you? 🤔
    in boosters Comment by QueenB January 12
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