QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/488205/king-survey Hi sandramorehouse, welcome to the community! Sorry to hear that your survey glitched and disappeared. Could you let us know if the survey was a pop-up in the game or if you received it via email? This will help us understand how it was sent and…
    in King survey Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3274200#Comment_3274200 Hey Insertnicknamehere 👋 Wow, this is an amazing breakdown of the new Jelly Fish behavior 🐟🎯 Thanks for sharing such a detailed analysis and it’s super helpful for players trying to understand how they work in different scenarios. I…
    in 🎣 Let’s Dive into the World of Jelly Fish🐟 Comment by QueenB February 2025
  • @kiara_wael 🐟
    in 🎣 Let’s Dive into the World of Jelly Fish🐟 Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3267605#Comment_3267605 Hi tattertott2, Thanks for reaching out, and I'm sorry you're having trouble receiving your Winter Cup rewards and other in-game rewards. I understand how frustrating that must be. Since the Winter Cup rewards should be applied…
    in Rewards Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3272129#Comment_3272129 Thanks for getting back to us BipbipMoi and hope you had a great weekend 🙂 Since the issue happens only on your account but works when using a friend's account on the same device, this could be linked to your game profile rather than…
    in Question - Why hasn't life sending worked for months? Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488070/candy-royale Hi @theirmammy76, welcome to the community! Candy Royale, like many other in-game features, is part of a test group, meaning it may not always be available for all players. Some features come and go as the game team runs tests and makes…
    in Candy Royale Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488159/where-did-all-m-boosters-go Hi @greys3,welcome to the community! Sorry to hear that your boosters are missing. Boosters are stored locally on your device, which means they can be lost if you switch devices, reinstall the game, or experience a game update…
    in where did all m boosters go Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488158/why-does-my-sound-go-off-and-on Hi @SWgames, Welcome to the community! We're happy to have you here. That sounds frustrating! Could you share a few more details so we can help? What device are you playing on? (Android, iPhone, tablet, etc.) Does the sound cut…
    in Why does my sound go off and on? Comment by QueenB February 2025
  • Hi @vtimber & @deegood 🙂 Great question! If you have a gift card and want to use it for in-game purchases, you’ll first need to redeem it through your app store. Here’s how: 🔹 For Google Play (Android users): Open the Google Play Store app. Tap your profile picture (top-right corner). Select Payments & subscriptions >…
    in How to redeem a gift card Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488143/can-i-chat-with-my-friends Hi @JennySolo6163, Candy Crush does not currently have an in-game chat feature, so you can’t directly chat with your friends while playing. However, you can still connect with them by sending and receiving lives and competing on…
    in Can I chat with my friends? Comment by QueenB February 2025
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