Candy Crush Saga

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All You Need to Know About All Stars 2026

Why does my sound go off and on?

Hi @SWgames,

Welcome to the community! We're happy to have you here.

That sounds frustrating! Could you share a few more details so we can help?

What device are you playing on? (Android, iPhone, tablet, etc.)
Does the sound cut off at specific moments, like after an ad or when switching levels?
Have you checked if your device's volume settings or game sound settings are changing on their own?

You could also try restarting your device or making sure the game is updated to the latest version. Let us know, and we’ll do our best to help ☺️

Hi @SWgames,

Welcome to the community! We're happy to have you here.

That sounds frustrating! Could you share a few more details so we can help?

What device are you playing on? (Android, iPhone, tablet, etc.)
Does the sound cut off at specific moments, like after an ad or when switching levels?
Have you checked if your device's volume settings or game sound settings are changing on their own?

You could also try restarting your device or making sure the game is updated to the latest version. Let us know, and we’ll do our best to help ☺️

New here? Sign in or create an account to join the fun.

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…