QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/484301/my-level-only-goes-to-18291-the-game-is-set-to-update-automatically Hi ginmister, Thanks for reaching out 😊 Currently, the maximum number of levels available depends on the platform you’re playing on: Facebook, iOS, Android, and other mobile devices: Up to…
  • https://community.king.com/en/candy-crush-saga/discussion/484303/how-to-change-my-gaming-name Hi BHIGUUU and Welcome to the Community 😊🎉 To change your gaming name, simply follow these steps: Open the game app and tap on the Settings (gear icon). Go to My Account. From there, you should see an option to update your name.…
  • https://community.king.com/en/candy-crush-saga/discussion/484294/orders-missing Hi CLEVELAND06PGA, I’m sorry to hear your purchases are missing. Let’s try to resolve this for you! Here’s what you can do: Restart Your Game: Sometimes purchases take a moment to sync, so restarting the app can help. Check Your Internet…
  • https://community.king.com/en/candy-crush-saga/discussion/484297/vyherni-kolo Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3250559#Comment_3250559 Hi JosX, Thank you for sharing your ticket ID 😊 You’ll still need to try the steps to create a new account on the device you’re currently playing on. Here’s a quick recap: Tap the Settings icon (bottom-left corner of your screen).…
  • https://community.king.com/en/candy-crush-saga/discussion/484235/birthday-gift Hi toniking87, Happy belated birthday 🎉🎂 I hope you had a wonderful day celebrating 😊 Could you please share more details about the birthday gift you’re referring to? Currently, we’re not aware of any specific birthday gifts being provided in…
  • Hi JosX, Thanks for reaching out! If the email associated with your account no longer exists, you can create a new King account on the device you’re currently playing on to transfer your progress. Follow these steps: Tap the Settings icon (bottom-left corner of your screen). Click the "My Profile" button in the Settings…
  • https://community.king.com/en/candy-crush-saga/discussion/484159/i-purchased-a-pack-of-20-two-times-but-still-not-get-credited-in-my-account Hi ŠušhRāj, I’m sorry to hear that your purchases weren’t credited to your account. Please try these steps first: Restart the game: Close and reopen the app to see if the purchase…
  • https://community.king.com/en/candy-crush-saga/discussion/484157/can-we-communicate-with-other-players Hi Confidential, Welcome to the Community 😊 While you can’t communicate directly with other players in the game, this Community is a great place to connect with fellow Candy Crushers 💬 Feel free to ask questions, share…