I purchased a pack of 20₹ two times but still not get credited in my account

Question

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/484159/i-purchased-a-pack-of-20-two-times-but-still-not-get-credited-in-my-account

Hi ŠušhRāj,

I’m sorry to hear that your purchases weren’t credited to your account.

Please try these steps first:

* Restart the game: Close and reopen the app to see if the purchase syncs.
* Check your connection: Ensure you have a stable internet connection while making purchases.

If the issue persists, you’ll need to contact Player Support:

Open the game and go to the settings menu (gear icon).

Tap the “?” to open the Help Center.

Select the topic of the issue.

Scroll all the way down down and select Contact Us.

Include the details of your purchase, such as:

* The date of the transaction.
* Proof of payment (transaction ID).

Player Support will investigate and assist you further.