Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi ŠušhRāj,
I’m sorry to hear that your purchases weren’t credited to your account.
Please try these steps first:
If the issue persists, you’ll need to contact Player Support:
Open the game and go to the settings menu (gear icon).
Tap the “?” to open the Help Center.
Select the topic of the issue.
Scroll all the way down down and select Contact Us.
Include the details of your purchase, such as:
Player Support will investigate and assist you further.