QueenB

Community Manager

Hey everyone and welcome to the Community 👋 Quick one for our players in Barcelona (Spain) 🇪🇸 We’re hosting a small in-person event on April 15, and we’re looking for Candy Crush Saga players who might like to join us 😊 If that’s you (or you know someone!), check out the details here 👉 Would be amazing to meet some of you…

@kiara_wael @PummyRaj @MountainMom @bearwithme Lets see if we have any players based in Barcelona 😃

Hey everyone 👋 Thanks again for your patience while we’ve been working on this. The issue that was causing levels and progress not to sync correctly across devices after the recent level release has now been fixed. However, some players who were already affected may still notice that their progress, levels, or events are…

Hi @cicci_82_ It would be best to contact Player Support directly through the game app instead of email. When you use the in-game option, your game details are automatically included, which helps the team find your account and investigate much faster. Here’s how to reach them: Open your game Tap the Settings (cogwheel) Go…

Hei everyone 🤗 Thanks for your patience while we’ve been looking into the recent Yeti’s Draw reports. We’ve identified the issue and the team is actively working on it. This can affect both collecting the final ticket and the scratch screen experience. We know this is frustrating, especially when you’re so close to the…

@kiara_wael @MountainMom @PummyRaj 🦖

We’ve checked this, and there was a short issue where the Episode Race feature was temporarily unavailable due to a technical test. This has now been fixed, and the feature should be back to normal. If your Episode Race is still missing: please restart the game make sure you’re on the latest version For rewards: If you…

@Carol-38…. I leave the thread for one minute and we’re already on Chapter Nine?! 😅👏 At this point I’m convinced Mick and John have a whole side career avoiding Queenie… the dedication is impressive. Also… not the “gobby” storyline making a comeback 😭 I feel like the Community has officially become part of the script now.…

Hi @kutztown200513 Can you try a different browser? Also, can you share a screenshot of the error message you're getting? Thanks 😊

Hey everyone 👋 Quick update! The issue with levels and events not updating correctly has now been fixed by the team. Could you please restart your game and check if everything is now working as expected on your side? If you’re still seeing any issues, let us know and share a few details so we can take another look. Thanks…