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I can't log in the game and I tried closing the game and opening it again.
Hi @kutztown200513
Can you try a different browser? Also, can you share a screenshot of the error message you're getting?
Thanks 😊
Yes @kutztown200513 plenty of people are having trouble logging into their game when using Facebook.
King don't seem to be treating this as an issue at the moment though and I think it has been missed because of another ongoing Facebook issue
Try some basic things, if you haven't already, like offloading your app if you play on iOS and clearing your cache (NOT DATA) if you play on Android. Try swapping from wi-fi to mobile data and then opening your game. Delete your browsing history (make sure you know all your passwords before you attempt this). Restart your device. Lastly avoid Facebook if you can as there is a good chance your issue is being caused by Facebook and not Candy Crush.
I log in Candy Crush with my Facebook account and it says there was a connection error. Try again it a bit. I tried logging in all day today.
laptop
Hi and Welcome to the Community
Which device are you play? Please, try restarting your device and make sure you have the latest game app version installed! If this keeps happening, please report this issue to our Player Support team as they are actively collecting reports like yours in order to be able to flag this to the developers.
You can reach them by opening the game app and go to: Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
