RamaniRamdas Level 2

Hello @Sukanta_Biswas and @"Jelly Jenny", just wanted to let you know that my game level is now restored. 😊 The candy crush saga customer care was extremely helpful and sorted this out for me. once again, thankyou so much for your inputs and help! :) regards, Ramani

Thanks @"Jelly Jenny", i have created a ticket on the link you sent me.

Hello @"Jelly Jenny", Thankyou for your inputs - have tried this, and still does not work.. i do have many levels in between which i have already played, but have no stars on them.. i am currently on 4184, but many levels between 400+ and 3000 do not have stars on them somehow. I had crossed all these levels previously ☹️

Sure @Sukanta_Biswas.. Hi @"Jelly Jenny".. my fb user id is 1030027290355494.

Hello @Sukanta_Biswas, checked the link, and saw that candy crush saga is active on the list of apps on fb settings. Would it help if I provided you the id from there?

Hello @Sukanta_Biswas, sorry for responding late, but i tried uninstalling and reinstalling, and then connecting to kingdom account. This too didnt seem to help 😢. Is it possible to have the data restored from my facebook account? Since i connect to fb to save progress?

Hi @tsaytds, Thanks for your response.. that is indeed sad to hear that my android version is not supported. But the game did progress perfectly fine till 4100+ levels, but there was a sudden restart of my tab, and thats when i started noticing the mismatch with the levels. apologies for the mobile model- it was Lenovo Z2…

Hi @Sukanta_Biswas, Thankyou so much for the trouble shooting steps. Have tried these- clearing cache and updating the app, but the current level still shows somewhere around 100 ☹️. Is there a problem if i login through both facebook and kingdom on candycrush while playing? Is there any other steps that i can follow for…

Hello @Sukanta_Biswas, Thankyou so much for responding. I play this on my galaxy tab model number GT-P3100. Alternatively, i login and play on my leTV zuk phone as well. Here are the screenshots during logging into the game Here is the screenshot on my actual current level: