Please let me know your Game ID
@Jelly Jenny will give you the right advice here.😊
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Current level does not show correctly
Answers
-
RamaniRamdas said:Hello @Sukanta_Biswas,
checked the link, and saw that candy crush saga is active on the list of apps on fb settings. Would it help if I provided you the id from there? -
-
Thanks @Sukanta_Biswas
Hi @RamaniRamdas
If you're still having issues with the game dropping you at level 456, try replaying the level 456. The level doesn't show as it would have been passed yet (it doesn't have stars on it).
Could you try that and see if that helps?
-
Hello @Jelly Jenny,
Thankyou for your inputs - have tried this, and still does not work.. i do have many levels in between which i have already played, but have no stars on them.. i am currently on 4184, but many levels between 400+ and 3000 do not have stars on them somehow. I had crossed all these levels previously ☹️ -
Too bad it didn't helpRamaniRamdas said:Hello @Jelly Jenny,
Thankyou for your inputs - have tried this, and still does not work.. i do have many levels in between which i have already played, but have no stars on them.. i am currently on 4184, but many levels between 400+ and 3000 do not have stars on them somehow. I had crossed all these levels previously ☹️
But don't worry in this case I recommend you to contact our Player Relations team through here so they can set your game back on track. It's really important to choose "Problems with my game" as your topic and "Game didn't save" as your subtopic so the team can help you.
I understand you're playing on 2 devices and the other one is Samsung Tab 2 P3100? With older devices it's hard to say if the device is causing you issues or not. It also depends how heavily the device is used (how much internal memory is free and how much RAM the device has).
But in any case Candy Crush Saga officially requires Android version 4.1 at the minimum but devices with under Android version 4.5 can have issues. Here are some brief guidelines for improving the game performance on older devices.
I hope you're back on track soon! -
-
Hello @Sukanta_Biswas and @Jelly Jenny,
just wanted to let you know that my game level is now restored. 😊 The candy crush saga customer care was extremely helpful and sorted this out for me.
once again, thankyou so much for your inputs and help!
regards,
Ramani -
