Bubble witch 2 has froze

chrster

I need my game to move to next level after wining it's not moving

chrster

My bubble witch saga 2 has been froze for over a month I've won the level but won't move . I need help

paul5473

Hi @chrster welcome to the community fourms! Hope you're staying safe and having a great day.

Have you tried reinstalling the game? Just make sure that you have your progress saved and synced before trying.

chrster

I've done it several times. Even logged out several times.

PrettyBubbles

@chrster hi can you add your issue here to this discussion please https://community.king.com/en/bubble-witch-saga/discussion/285857/cannot-update-bubble-witch-3-for-new-levels/p1 include what device you are playing as these issues have been raised with our CM and this Is where the feedback and any fixes will be posted. Your patience will be gratefully received as they are so busy right now 👍🙂

PrettyBubbles

Hi you have made a duplicate discussion I have replied to you in your previous discussion 👍

salazar31780

is there a fix to this? I am experiencing the same issue.

Annemariesteyn

me to

PrettyBubbles

Hi Can you first confirm you are playing BW2 on a mobile device via king.

Also can you confirm if you have closed your game and restarted your device 🌟

salazar31780

Yes I am playing BW2 on an iphone via king. I have closed the game, uninstalled it and reinstalled it and also have restarted my phone. Even when i play the game through Facebook on a desktop it still does not move to the next level after passing it.

PrettyBubbles

Hi @salazar31780 No it definitely won't work via Facebook no updates are loaded any where other than play store for BW2

I can only suggest that you be patient for the update with new chapters is rolled out this will normal correct bugs 👍🌟