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No one seems to be able to help me.
Hi @dormac that is good new 💓
not quite sure what has happened but I’ve just gone into it and it seems to be working fine now😀
mine is 1.162.0.1. I don’t think I have that prettybubbles moderator app.
Hi @dormac please check you have the latest game version
Go to your device settings choose apps then select bw2 now scroll down and you should see this
Have you got this version visible to you 💓
hi. It’s up to date on 17.4.1
Hi your iOs on apple needs to be a minimum of iOs 10 to ensure your game receives any updates 💓
I’m not sure what you mean. I play the game on my apple ipad after downloading it from the App Store.
ok what platform are using to play your game 💓
I’ve logged out and closed the iPad down as well.
Hi my friend can ask if you logged out as I suggested or did you just close the game as you need try logging out then logging back in with your login details 💓
I’ve tried to do that. I’m playing on an iPad and it hasn’t worked. I can play level 1489 which I have previously completed but then it freezes on level 1490 and won’t load. Every game is showing the title of “clear the top” rather than morgana etc. so something still isn’t right.
Hi my friend Please try the trouble shooting steps i have posted above and please confirm your game 💓
I am having the same problem. I am on level 1490. When I click to play the level it freezes and shows the level as 999 and doesn’t load any bubbles. The only level that will 0lay is level 999.
Ok thanks for trying and coming back my friend
Can you tell me what game you are playing and I will move you over so as your moderators can advise you if there is a known issue with the level 💓
IT's still not working. Thank you for the try!!
Hi welcome my friend sorry to hear that
Let's try refreshing your game
Check for any pending updates
Select the settings from your device menu then select apps and clear the game cache
Make sure you have a strong Internet connection and at least 2gig of free memory
Log out and leave your device off for a moment or two let's see if this resets it for you 💓
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I'm not getting my free lifes when I sign in, anyone else hhaving this problem?
So, my Android phone hasn't updated with this weeks new levels, again. However, I installed the game on a ipad and that has the new levels. As this has happened before, I know the problem on the phone will be resolved with a game update. Any ideas?
Hİ, I need help my account was connected to Facebook and I deleted Facebook account but before that, I connected my account to my e-mail account and created a new login password I passed 7 thousand episodes, I need a way to log in again. The support email directed me to the community 🤷🏻♀️
I am unable to see boosters on the bottom of my screen. This started several weeks ago. Is there a setting to correct this?
I opened the game today & noticed my lives are missing that were sent by other players. Last night I had over 50 when I closed out the game. Where did they go & how do I get them back? Also today there are no ads offered? Are you taking away ads as an option for help completing levels?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
