Going from level 3200 to 3201turns into level 999 and freezes. How can I fix this?

sueey76

No one seems to be able to help me.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/431010/going-from-level-3200-to-3201turns-into-level-999-and-freezes-how-can-i-fix-this

Hi welcome my friend sorry to hear that

Let's try refreshing your game

Check for any pending updates

Select the settings from your device menu then select apps and clear the game cache

Make sure you have a strong Internet connection and at least 2gig of free memory

Log out and leave your device off for a moment or two let's see if this resets it for you 💓

sueey76

IT's still not working. Thank you for the try!!

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2915673#Comment_2915673

Ok thanks for trying and coming back my friend

Can you tell me what game you are playing and I will move you over so as your moderators can advise you if there is a known issue with the level 💓

dormac

I am having the same problem. I am on level 1490. When I click to play the level it freezes and shows the level as 999 and doesn’t load any bubbles. The only level that will 0lay is level 999.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3015976#Comment_3015976

Hi my friend Please try the trouble shooting steps i have posted above and please confirm your game 💓

dormac

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3016098#Comment_3016098

I’ve tried to do that. I’m playing on an iPad and it hasn’t worked. I can play level 1489 which I have previously completed but then it freezes on level 1490 and won’t load. Every game is showing the title of “clear the top” rather than morgana etc. so something still isn’t right.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3020005#Comment_3020005

Hi my friend can ask if you logged out as I suggested or did you just close the game as you need try logging out then logging back in with your login details 💓

dormac

I’ve logged out and closed the iPad down as well.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3020913#Comment_3020913

ok what platform are using to play your game 💓

dormac

I’m not sure what you mean. I play the game on my apple ipad after downloading it from the App Store.