Problems with game

Glynnc

I was on level 3982 but on going into it level 999 came up with nothing in it then when I logged into my king account to see how to get in touch to ask about this the game has taken me back to level 1… what is going on please

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/458503/problems-with-game

Hi my friend welcome

Please play any level then close the game and leave your device off for a moment or two if you had been saving your progress it will return your levels 💓

Glynnc

not really helpful

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3108641#Comment_3108641

if that procedure has reinstated your levels it will mean you hadn't had them saved

You will need to select the contact us tab at the bottom of this page and explain to our customer services as they can manually restore your levels

First you will receive an automated response please reply to this and repeat your request 💓

lovy924

yep, I was stuck at 3499 but I did save before deleting program and re-installing. That put me back at my previous levels but took away all my power up boosters etc. that kinda sucks but a least I didn’t have to start over at level one. No idea why it froze…..