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My lives disappeared from the game

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Answers

  • Kmhoopski
    Kmhoopski Posts: 2

    Level 1

    Not only my life disappeared but I can’t even open my lives now?! Help

  • PrettyBubbles
    PrettyBubbles Posts: 27,071
    edited December 15

    Hi my friend welcome

    We have an issue with lives which is currently being investigated

    Your patience is greatly received 🎄💓

  • Snow_Rider
    Snow_Rider Posts: 2,616

    Hello players! We hear your frustrations and see all your reports about the issue with sending and receiving lives. While we don’t have any updates to share just yet, we want to assure you that the Studio is actively investigating the matter.

    If you’re experiencing this problem, please continue reporting it. Information like your game ID, game version, platform, device, and a screenshot can be incredibly helpful for our investigation.

    Thank you so much for your understanding and patience ❤️

  • Pamco4
    Pamco4 Posts: 2

    Level 1

    I agree. I have requested lives several times. I am not receiving any.

  • latanyagaines
    latanyagaines Posts: 1

    Level 1

    edited December 15

    My lives have disappeared! What can I do?

  • PrettyBubbles
    PrettyBubbles Posts: 27,071
    edited December 15

    Hi my friend welcome

    We have an issue with lives which is currently being investigated

    Your patience is greatly received 🎄💓

  • Snow_Rider
    Snow_Rider Posts: 2,616
    edited December 17 Answer ✓

    Hi players! 👋

    Here’s a quick update from the Studio: after thoroughly investigating the issue and checking the Game IDs you shared, the team has confirmed that they haven't identified any problem with sending and receiving lives. If you notice the Ask/Give Lives button is greyed out, it should start working again after a short wait.

    If you’ve seen your lives disappear, we'd like to remind you that this was expected behavior. It was part of a fix for a bug that caused loading issues and prevented some players from accessing the game. That bug was also accumulating extra lives after each login, so some players may now feel like they’re getting fewer lives than usual. Rest assured, this is all part of the fix to keep the game running smoothly.

    Thanks so much for sharing all the information and raising your concerns with us. Your patience and understanding mean a lot to us. If you have any more questions or need further help, feel free to ask us here in the community! 😊

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