Game keeps freezing ,help anyone?

micky503 · August 2

Hi, my game keeps freezing any ideas anyone please

JustGlad · July 12

Two days ago I had a bunch of levels to go now it’s reverted to 7470 as the last one. I’m on iOS and I see there should be a bunch more. Please help!

PrettyBubbles · July 12

https://community.king.com/en/bubble-witch-saga-2/discussion/459514/disappeared-levels

Hi my friend sorry to hear that

Unfortunately our CM is not beck until Tuesday

Please try contacting our customer services by selecting the contact us tab at the bottom of this page and explain what has happened they will be aware if this is a known issue and be able to help you quicker

Don't forget to add your game ID

You will first receive an automated reply please reply back to this and repeat your issue including once again your ID

Please let me know how you get on 💓

Nasus69 · August 1

What is happening with Bubblewitch 2 today? Won't play the next level & all the previous levels are just showing a star symbol, rather than a pawprint or Morgana. Just shows the end of my last game & won't move on.

PrettyBubbles · August 1

https://community.king.com/en/bubble-witch-saga-2/discussion/463182/game-faulting

Hi my friend sorry you are having this issue

Let's first check your device is still compatible

You can now only play on a mobile device android 10 or above or iOS 11 or above

Facebook is also no longer compatible

If you're device is one of the above then please first clear the game cache from your device menu settings then apps

Play any level you do not have to complete it then close down and leave your device off for a moment or two let's see if this resets it for you 💓

Nasus69 · August 2

Hi, yes my device is compatible & I tried the troubleshooting, clearing cache etc yesterday but still having the same issues. After playing a level the next one begins with the frozen screen of the previous one, I have to close the game, reopen, then it will me play an already completed level, then I have to close game again. Hoping it will resolve as I don't want to uninstall when I am this far on the game.

PrettyBubbles · August 2

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3130111#Comment_3130111

Ok thank you for trying

Can you tell me what level is causing the freezing then I can request it is checked for any bugs 💓

Nasus69 · August 2

5105 is the level I am on. However when I try to play it, it is just a blank screen, no bubbles are there to play or mission & it says on the left I am playing level 999. Thanks for trying to help, much appreciated.

benniem27 · August 3

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3130485#Comment_3130485

there are an unacceptable number of issues with this game - just look at this and other threads - it’s the game and about time King fixed their issues 🤬

benniem27 · August 3

there are an unacceptable amount of issues with this game - it’s beyond frustrating and about time King fixed the game issues. 🤬

PrettyBubbles · August 3

https://community.king.com/en/bubble-witch-saga-2/discussion/463311/game-keeps-freezing-help-anyone

Hi my friend welcome

Sorry you are having this issue

If you select 👉 here 👈 you will find our guidelines on help with freezing

Please let me know if they correct things for you if not please tell me what device and platform you use to play the game 💓

Game keeps freezing ,help anyone?

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