Comments
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@glauciasouza Hi and welcome, Apologies but we only accept English in the community so everyone can understande and be understood . Please use a translator to re post your question and we will be happy to help you Thank You
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@cori123cori Hi and welcome, You have already asked this question and had many answers of how to try to remedy your problem. If none of those have worked your only option would to seek help from customer support you can contact them from the link below but you would need your game ID for this Thank you
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@sessvic Hi and welcome, Some videos do have glitches when playing, do you know what advert this was Thank you
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@friscojones Hi, Main thing is you got your game back up and running, so happy crushing again.
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@friscojones Hi, would love to be able to advise you more but i think the only person that can help you would be @Crazy Cat Lad . I think if anyone will know a work round for your problem it will be him. He should respond in his work hours and hopefully he can solve this problem for you. Only option i can see is to…
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@Ursula_Tell Hi, apologies did not realize you were asked for your ticket number. not something i have seen requested before but understand why maybe this was done
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@Ursula_Tell Hi and welcome the ticket is of no use to us as this is what you receive to say customer support have received your query. Normally they reply in 72hrs but can take longer due to worldwide circumstances. The CM is tagged to this so hopefully he will answer you tomorrow in his work hours
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Oddity D
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@Ursula_Tell Hi and welcome, I will tag our CM @Crazy Cat Lad to this post as he is the only one that may be able to help you with this. You will need to be patient as he will only answer in his work hours Thank you