Comments
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Hello Chris Glover, Thank you for contacting King Care! Give this thread a read from a king care admin, it may explain some things better for you. https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520#entry_104543 Thanks, Jilly
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Santora, Since the access code has to do with Facebook I've been reading that sometimes your access code is only good for an hour or 60 days. If you want to try and disable your access code to see if that helps try these steps: On Facebook, Go to Settings, click Account Settings, click on Security, then click Edit on the…
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Hi santora, This might be an obvious question, but are all your apps up to date:(facebook &candy crush) also, is your tablet's software up to date? You shouldn't lose any gold bars while uninstall/reinstalling the game. Those gold bars and your progress are the only things that stay as boosters and lives are stored locally…
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Okay Heidi, I know this sounds odd, but login through facebook and then complete level 1, go back to home screen and go back into the game. This procedure has worked for others as well. I hope it works for you, if not we'll try some other things. Do you mainly play on a computer, tablet or phone? Jilly
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Hi Marisa, Thank you for contacting King Care! I've contacted King Care admin and let them know about your issue. Hopefully someone should be in contact with you by tomorrow and look into your account. Thank you for your patience, Jilly
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Hello Jimmy, I've let the King Care admins know about your issue. Hopefully someone should be in contact with you by tomorrow and look into your account. Thank you, Jilly
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Hi Pauline, Thank you for contacting King Care! This may be an obvious question but have you updated your Candy Crush app in your play store? This could be the reason you're not advancing. Please check if it needs to be updated. Thank you, Jilly
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Hi Joaquim, Is there a blue connect button showing on any of your screens? For example, if you're on a level, at the bottom of all the other players' scores, there should be a blue connect with Facebook button. Because sometimes during the loading, logging in, process, you can get disconnected. Jilly
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Hello Heidi, Thank you for contacting King Care! Were you logged in through facebook or king.com? Jilly
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Hi Bobby HY, Thank you for contacting King Care! When you say your account was incorrectly closed by Facebook, do you mean that Facebook account closed or deactivated? If so you'd have to reactivate that first FB account, sign into CC and then I'll see where we can go from there to get you back on track with your new…
