JillyJill

Pro Player

Hi Indio, I heard from one of my fellow super users that if you try the game that's at level zero and then finish level one reload the game it may kick back into your progressed level. In the meantime, I'll try to get a king moderator to help you. But try login in and out of your Facebook app with the level zero. Thanks,…

Okay thank you Sally, Please go to King.com from a stationary computer (apparently you cannot change email address from mobile) - once the page is loaded you'll see a small login icon , top right corner on the screen - click on it and you'll be given the option to login. Once logged in the top right icon changes to a…

Okay, so is your issue resolved or did you still want to sync a different fb account to king?

Okay so it says account sync on king.com? Because you want to select that.

That's okay, are you using a phone or tablet? Android or iOS? 

Hi Indio, Thank you for contacting King Care! Do you mean that your Facebook account has you at 0 on a different device since your smartphone has you at your level? If so which device? Let me know so I can help you further with your issue! Jilly 

Hello Sally, Thank you for contacting King Care! First of all do you play through the facebook app or through king.com? This will help me better answer your question. Thank you! Jilly 

Hello D, Thank you for contacting King Care! Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. First of all are you playing through the facebook app or king.com? This will help me in trying…

Hello KingsGamePlayer, Thank you for contacting King Care! First of all, is it King.com that is bringing you to older levels or fb? Secondly, you can follow these steps, (or make sure you followed them) through the link below in the answer highlighted in…

Hi William, Thank you for contacting King Care! Unfortunately, no, there is not, I've put this request in with the moderators along with not automatically bringing you back up to your current level when you want to stay around that area or scroll around as you'd like, but once you finish a sugar drop level before you have…