JillyJill

Pro Player

Comments

  • Hi Emily131, Thank you for contacting King Care! Have you played the game through facebook or king.com? Thanks, Jilly 
    in Level deleted on candy crush Comment by JillyJill April 2017
  • Hi Sherry, Thank you for contacting King Care! This might be an obvious question, but are you sure the game is updated on said device? Go to your app store and check, I know a lot of times on my tablet it will not automatically update as it's supposed to do. But I know that on Kindle for some reason, the levels are behind,…
    in Stopped at 2375 Comment by JillyJill April 2017
  •  Thank you for your assistance Johnny!
    in unlink King account from Facebook Comment by JillyJill April 2017
  • Thanks Lynette & Johnny for your help!
    in Lost all levels on candy crush saga Comment by JillyJill April 2017
  • Okay Crissy, I've requested a reset password request for you, twice, (just in case :-). So check your email, spam, etc., see if you have am email. Also make sure you refresh your email page. So are you saying you have played through facebook or no? And it's the king password you can't remember? Let me know, Jilly 
    in cant remember password Comment by JillyJill April 2017
  • Yes, it certainly sounds like they're definitely linked. You did clear cache,browser history, in Safari right? I will get a King moderator to help you once they come in. Because if it's still linked after following those steps, then I don't know what else to do. But I have confidence that our King Care team will get you…
    in unlink King account from Facebook Comment by JillyJill April 2017
  • Hi Ami, There are no moderators on King care to help at the moment. In the meantime I suggest you go to the homepage of Candy Crush, click on the lower left corner where your settings are, click on the Cog wheel, and then scroll down to "Contact Us". There you will find an option for boosters lost or rewards lost and you…
    in Lost all my rewards, booster after updated Comment by JillyJill April 2017
  • Hi Marius, Thank you for contacting King Care! Yes, you can reopen your closed facebook account. Just go to facebook and login and it will reactivate your Facebook account. Once you deactivate your account you can always reactivate it by logging back in. Once you get your Facebook account up and your progress is restored,…
    in how to get back to level 2300+ with facebook profile deleted Comment by JillyJill April 2017
  • Hi Fatos, Thank you for contacting King Care! First of all which browser are you using? Do you know which browser your friend is using? I find chrome works best if you're not using an apple device. I'm sure you already updated to the latest version as well. It could also be the new testing for HTML5, you can check if your…
    in Game Looks Like Mobile On PC Comment by JillyJill April 2017
  • Hi Michelle, Thank you for contacting King Care! I'm sorry to hear the accounts have linked together. This has happened before and you'll need to follow the instructions in green in this…
    in unlink King account from Facebook Comment by JillyJill April 2017
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