JillyJill

Pro Player

Comments

  • Hi Yc Lee, Unfortunately I'm not able to view your account. I would highly suggest you send an email through the game itself. There you will be able to select particular options relating to your issue. You'll get an auto reply right away and then a King associate should be responding within 24hrs. Don't forget to check…
    in items lost suddenly Comment by JillyJill February 2017
  • HI Danny23, Thank you for contacting King Care! I'm not sure I understand your issue. Is this right; you want to go back to level 158? The one you passed and then logged into Facebook? Let me know if I'm understanding you correctly, Thanks! Jilly 
    in How to log back to old progress after logging on to facebook Comment by JillyJill February 2017
  • Hi MoGREATNESS, Thank you for contacting King Care. Unfortunately, that's what the wheel does, you hit stop, it'll stop once on some booster or jackpot and spin again and you usually get a totally different booster from what it stopped on. That's how it's always worked, not sure why, to tease us to believe we're going to…
    in How does bonus wheel stop on jackpot and start spinning again Comment by JillyJill February 2017
  • Hi Stephen, Thank you for contacting King Care. Did one of the bombs get to 0 when you reached your score? If so, you will lose and not pass through to the next level. If that's not the case, when you play again, can you please take a screenshot of the board with your score and whatever other glitches you're speaking…
    in lvl 646 Comment by JillyJill February 2017
  • Hi Ronald, You can try going to your app settings and for Candy Crush, clear your cache, DO NOT clear data or you'll lose all your boosters and lives. Also log out and back into facebook. I hope one of these suggestions help you. Thank you for contacting King Care, Jilly 
    in How do I get back to level 2180? When I reached that level it was the highest level. Comment by JillyJill February 2017
  • Hi Cambos, Thank you for contacting King Care. Unfortunately this is happening on all levels with Mr. Froggy. The King game studio is aware of this issue and they're looking into this. If you will, please post your issue on this thread where you'll receive updates as they come through and they have an idea on how many…
    in Why won't 1218 frog work? Comment by JillyJill February 2017
  • Okay Dragon001, I'm sorry that did not help you. I'll see if I can get you some tech support. Thank you for your patience, Jilly 
    in Can't get Soda Candy Crush progress restored Comment by JillyJill February 2017
  • *close out CC Marisa...not choose out lol sorry
    in a portion of map disappears after you play a level in that area Comment by JillyJill January 2017
  • Hi Calousco, I've actually inquired to King admin about this because it's happening with a lot of players including myself. I know that was not the case before, we were able to jump the frog to blank squares. They've forwarded the issue to the game studio to see if it's a glitch or something permanent. I'll put an update…
    in 1645 Comment by JillyJill January 2017
  • Hi Junita, I've actually inquired to King admin about this because it's happening with a lot of players including myself. I know that was not the case before, we were able to jump the frog to blank squares. They've forwarded the issue to the game studio to see if it's a glitch or something permanent. I'll put an update…
    in Candy crush level 1645 doesnt let you movethe frog to the jelly squares but you can move it elsewher Comment by JillyJill January 2017
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