Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Can't get Soda Candy Crush progress restored

I've never connected my apps to Facebook. I just changed phones today and my other King app restored when logged in, but I've lost everything on Soda Candy Crush.

To ask your Question:

Accepted answers

All comments

Nicole_Ong

Hi Dragon001,
Thank you for posting this here on King Care.
I have sent you a private message regarding your account; you should be able to see this in your inbox.
Kindest regards,
Tony - King Care Team

Hi I have the same problem as well. I'm at level 326 and when I update and connect to fb I got reset back to level one. Pls help

Tony_Mc

Okay Dragon001,
I'm sorry that did not help you. I'll see if I can get you some tech support.
Thank you for your patience,
Jilly

Hi JillyJill, thanks a lot for your help! Kindest regards,Tony - King Care Team

Tony_Mc

Hi Dragon001,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account; you should be able to see this in your inbox.

Kindest regards,

Tony - King Care Team

JillyJill

Okay Dragon001,

I'm sorry that did not help you. I'll see if I can get you some tech support.

Thank you for your patience,

Jilly

Dragon001

This did not solve the problem.

JillyJill

Hi Dragon001,

Can you go to King.Com and login through there? Use your original email address you used when starting with the app. Please let me know if this works.

Thank you,

Jilly

Accepted answers

All comments

JillyJill

Hi Dragon001,

Can you go to King.Com and login through there? Use your original email address you used when starting with the app. Please let me know if this works.

Thank you,

Jilly

Dragon001

This did not solve the problem.

JillyJill

Okay Dragon001,

I'm sorry that did not help you. I'll see if I can get you some tech support.

Thank you for your patience,

Jilly

Tony_Mc

Hi Dragon001,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account; you should be able to see this in your inbox.

Kindest regards,

Tony - King Care Team

Tony_Mc

Okay Dragon001,
I'm sorry that did not help you. I'll see if I can get you some tech support.
Thank you for your patience,
Jilly

Hi JillyJill, thanks a lot for your help! Kindest regards,Tony - King Care Team

Nicole_Ong

Hi Dragon001,
Thank you for posting this here on King Care.
I have sent you a private message regarding your account; you should be able to see this in your inbox.
Kindest regards,
Tony - King Care Team

Hi I have the same problem as well. I'm at level 326 and when I update and connect to fb I got reset back to level one. Pls help

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…