JillyJill

Pro Player

Hello Kate H! Are you saying the boosters are checked before you start play and when you uncheck them, they are still being used? Jilly

Hello Kbnomoredrama Unfortunately, when there are updates to the game, levels and moves often do change with the update. You'll have to find tutorials or videos that include an updated version. I did a search for "level 1921 candy crush 16 moves". Quite a few came up, here is one without using…

Hi Triciajo1, Were you playing through facebook or the king.com site? Either way if you login using your email address you used in first playing the game, your progress should be there. If it's facebook, just login to your Facebook account and it should have your progress synced. Let me know if this helps or not. Thank…

Hello Doum29, When you were at level 1035 was it on king.com? When you logged into your Facebook account and found yourself at level 135 was that on your phone as well or a different device? Could it be you were using a different email address when you logged in through Facebook? Thank you for your patience, I'll look for…

Well Meesha, I know I only had one reply with you, I suppose you were emailing king care? Is that where the other 3 replies came from? Because you only have 1 question (this question) under your account name. The answer I gave you is how you would send a life to someone that is not on the pop up list. You didn't indicate…

Hi Daronie & Kamila, If you play through the kingdom, are you signed in with the email address that you signed up with? If you forgot your password try this link: https://king.com/forgotPassword This way you'll at least know if you're using the right email because it should have all of your progress saved. You could also…

Hi Murielle, Do you play through facebook or the kingdom? Have you tried logging into either? Jilly

Hi Arve, No, it's not everyone in the world. Every account is usually assigned a random group of players to play against. Jilly

Hi Cindy, If it's automatically logging you in without giving you the chance to change the email address, then go to the settings of that facebook account and logout it's all the way at the bottom i believe. Then it will bring you back to the homepage where you can enter your email and password. If it's not automatically…

Hello Bronwyn, First what is the model phone you are using? Have you made sure you have the latest update? Next try restarting your phone. If none of these help, try uninstalling and reinstalling the game, but keep in mind, you will lose any boosters or lives while doing this. However, you will not lose gold bars. Jilly