Zenad

Pro Player

I am having the issue of having rewards disappearing again. I played yesterday, this morning when I started the game my rewards were gone. See screenshot I was able to capture of games in a row that I have won, meaning I had build up rewards to begin new game with. I had this problem before, it was fixed, but it returned…

Thank you, I have received it already.

I am grateful for a prize, (see attached) 22 fish, I was wondering as it was not the original prize I worked so hard for (also see attached screenshot of the original prize) would I be getting it, or are we settling with the 22 fish?

Thank you, hope I will receive my prize soon

I play on Redmi Note 12 Pro

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3424574#Comment_3424574 I have the same phone on which I have been playing before the problems started, then they suggested a lot of stuff to be done, I made no changes or updates to my phone as they had a lot of technical steps that I had to follow…

The issue has been resolved a long time ago. However, there are more players that complained about this very issue. So my guess is that the problem is related to the game and not our devices.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3418951#Comment_3418951 How could that be the answer to your problem. I do not know what happened, but my games works now. Keep on complaining though. There has to be something they can do. Hopefully your game will work soon.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3418615#Comment_3418615 I do not know, I send them my game if and a lot of screenshots. But it just worked after many complaints

https://community.king.com/en/candy-crush-jelly-saga/discussion/502910/welcome-to-the-level-9000-club I have reached level 9006!