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Stella's house

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ldegolyer
ldegolyer Posts: 1 Newbie
in Support

I just used 5000 fairy dust units to upgrade Stella's house. I have now lost all progress and the game is asking me to revamp from the beginning. Is there a solution for this?

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Best Answer

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725 Level 5
    Answer ✓
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    Hello,

    Thank you for your post.

    I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

    To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

    To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

    I hope this information helps.

    Kind regards,

    Johnny

    Flag · Helpful Sweet Love Haha

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725 Level 5
    Answer ✓
    Options

    Hello,

    Thank you for your post.

    I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

    To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

    To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

    I hope this information helps.

    Kind regards,

    Johnny

    Flag · Helpful Sweet Love Haha

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