bubble witch saga 3

Jose-5

Not loading and freezes facebook, it's been 2 days now. When will be running again?

Cezdiamond

Hi Jose- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Which browser(s) are you playing on? 

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

Let me know how you get on :-)

Have a magical week! 

Jose-5

If your read my first question ..this is NOT for candy crush saga..it is bubble witch 3 saga

Cezdiamond

Hi Jose- These troubleshooting steps are for all of our games, thanks! 

Jose-5

it doesn't work????

Jose-5

MY Bubble Witch 3 Saga User ID is 10154706825376480.  Have always used Safari.  Why does it freeze after showing running..then it stops.

Cezdiamond

Please could you let me know the following?

- Have you tested the game on another browser? If so which one? 

- What make model of device are you playing on? 

Thanks a lot! 

Jose-5

Just tried firefox no problem..so why not on Safari (always up to date) ..been using for facebook for years and all of your games works on it, except this one, it just started to freeze after trying to run.. I'm a mac os x 10.9.5

Cezdiamond

I am glad that the game is now working. Please clear the cache regularly on Safari and use this link to check if the browser is fully supported. https://html5test.com/

Thanks a lot! 

Jose-5

Not sure what to look for on the url https://html5test.com/   

Cezdiamond

On the left hand side under Parsing rules you will see the HTML5 details. 

I am glad that you are able to play again. 

Thanks! :-)