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The game does not load on PC anymore.

It stays on the yellow screen with King logo. The platform is Windows 10 downloaded from Windows Store..

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Thanks for letting us know- does the problem still persist?

We will look into this for you.

Thanks!

Mine doesn't work... it still doesn't reach to the game

What a shame. Windows app still does not work and there is no response! All they want is money ...

Hi Jose- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers
Let me know how you get on :-)
Have a magical week!

Thank you for your reply. I am not playing the game in a browser. I have the desktop app from Microsoft Store.

Hi Jose- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a magical week!

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