The game does not load on PC anymore.

José_Santos_2

It stays on the yellow screen with King logo. The platform is Windows 10 downloaded from Windows Store..

Cezdiamond

Hi Jose-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a magical week! 

José_Santos_2

Hi Jose-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a magical week! 

Thank you for your reply. I am not playing the game in a browser. I have the desktop app from Microsoft Store.

José_Santos_2

What a shame. Windows app still does not work and there is no response! All they want is money ...

chibi

Mine doesn't work... it still doesn't reach to the game

Cezdiamond

Thanks for letting us know- does the problem still persist? 

We will look into this for you. 

Thanks!