Why does Stella wand go in different directions

bmrouton1952

When I make a move to guide the wand in one direction Stella's wand goes in another direction. It has cost me a bolt and making it difficult to beat the level I am on, at times it will also freeze up and can't do anything, can you figure out the problem?

Cezdiamond

Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you. 

Have you tried our desktop troubleshooting as it sounds like the game is freezing and lagging which is causing the wand not to fire in the right direction. 

See our steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out 

Let us know how you get on :-) 

Have a magical week! 

Cezdiamond

Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you. 

Have you tried our desktop troubleshooting as it sounds like the game is freezing and lagging which is causing the wand not to fire in the right direction. 

See our steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out 

Let us know how you get on :-) 

Have a magical week!