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I paid $2.99 for 50 Gold Bars but I never received them.
Daphne_Robinson
Posts: 1
Level 1
in Support
I have opened TWO tickets and have quickly responded to the automated messages asking for receipt information however I never hear back after that. Several days later I get an automated message saying that my ticket will be closed because I have not responded and supplied requested information. I have sent the same information...email address associated with game, copy of the receipt now FOUR times and still I hear nothing back. I either want a refund or I want my gold bars. I made the purchase via my phone and I have the Google Play receipt as well as the Paypal receipt. PLEASE HELP!!!
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Answers
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Hi Daphne, Sorry you're having trouble with this, I'll pass your problem onto the King Care team who can help you.
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Hello Daphne! I am very sorry about this :-( I have sent you a private message, please see the envelope icon in King Care version 1.
Many thanks!
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