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Lost progress after creating a King account and connecting it

Hi, I have lost all my progress after creating a King account and connecting it. I bought a new phone and wanted to transfer my game in the same progress to my new phone. Please help, second time this happened last time it happened I had to play from level 1. I was around 350ish or 400. I can’t remember as I was playing offline. 

Best Answer

  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Accepted Answer

    Hi!

    I have sent you a private message regarding your game progress issue. You'll find the message from your King Care inbox from the top right corner. 

    Thanks :)

    Jenny - King Care Team

    Accepted Answer

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 

Answers

  • Hey! Would you like to give us your opinion?

  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Accepted Answer

    Hi!

    I have sent you a private message regarding your game progress issue. You'll find the message from your King Care inbox from the top right corner. 

    Thanks :)

    Jenny - King Care Team

    Accepted Answer

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
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