game freeze

suscle1

why do I keep loosing my rewards. I earn them then the game freezes and I never get them. I just lost 5 xtra games. I won them it froze and now I dont have them. 

Lady_Choo

Hi Suscle1

Can you try the steps in the troubleshooting link please

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

And can you also tell me what rewards you are not getting, is it for passing a level?