Lost Progress

Question

Lost ProgressHi. Last night I lost all my progress, but have no idea how. Can you help me get my progress back? I can’t even remember what level I was on! :(  Thanks

hossai123456 · Answer

i tried to save my levels with my new facebook acount ,unfortunately i lost all my levels but got from begining candy crush saga

Lady_Choo · Answer

Good afternoon, were you previously connected to the Kingdom or to Facebook?

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

If not then come back and let me know and I will pass this on to the team :)