problem game

Sabrina_Laveglia

Hello everyone, is the time that I write for a few months I have a problem playing computer games king species candy crush saga and bubble wiytch saga 3 do not load well, bubble witch saga 3 comes out the map but does not play I used different computers and different browsers but it does not work you know how you can solve it

Lady_Choo

Hi Sabrina, thank you for posting on King care. 

To start with we will need you to try some basic troubleshooting as shown on this link here

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Sabrina_Laveglia

Scrivi la tua risposta quiI tried to do everything but still does not work from the computer instead with the smartphone application you

Lady_Choo

Are you trying to log in through Facebook at the moment?

It could be that the troubleshooting would have helped but now its related to this issue we have

https://care.king.com/en/alphabetty-saga/lost-facebook-connection-more-info-here

What OS on a computer are you using? Is is windows and if so which version? So I can pass it over to the team

Sabrina_Laveglia

windows 10 But it doesn't even work on another Windows 7 computer

Sabrina_Laveglia

Enter with Facebook 

Lady_Choo

Hi Sabrina, it seems that the issues are linked to the current Facebook issues you can read about here

https://care.king.com/en/alphabetty-saga/lost-facebook-connection-more-info-here