My points for striped candies are not being added to the total points

carterj64

This happens in Candy crush soda. I have tried turning game off/on and device off/on. I will be going down in a division. Hopefully, this will be fixed.

 

Lady_Choo

That's brilliant thank you, makes it nice and easy. They always ask us to get players to try first before they can escalate it as a possible issue. 

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device

Lady_Choo

Hi Carterj64, can you let me know what OS you are playing on and I will get you the troubleshooting link

carterj64

This occurs on my mobile that is android turbo with Android 6.0.1 and on my tablet that is a Galaxy tab s2 with Android 7.0

Lady_Choo

That's brilliant thank you, makes it nice and easy. They always ask us to get players to try first before they can escalate it as a possible issue. 

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device