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Bubble Witch 3 gone inactive on my phone

ágca
ágca Posts: 2

Level 1
in Support

Hi there,

Since yesterday I am not able to open the game on my Win10 phone. It seems as it is updating itself saying "in progress" but it lasts for more thatn a day now. Unfortunately I have not connected the game to Facebook so I really would like to reach the game at least once again :) Do you think there is a solution for me or I just have to say goodbye to my 370 levels? :-/ 

Thanks a lot for your feedback.

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Good afternoon, I would advise that you try uninstalling it and reinstalling it.

    And then I have a link to show you how to get help, there is a contact form towards the end of the link that you can contact the team directly who will be able to help you. 

    I would advise though that you either make a Kingdom account or a Facebook account to keep your progress on as the team will need this to be able to get you it back. Plus it avoids problems like this in future :)

    https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

  • ágca
    ágca Posts: 2

    Level 1

    Thank you very much for this information, I've sent a mail and see, what happens...

  • Lady_Choo
    Lady_Choo Posts: 26,164

    You are very welcome :) They might not get back to you today as its the weekend, but hopefully in the next couple of days :)

Hey! Would you like to give us your opinion?

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