error message

Anna-21

When I try to play BW3 or CCSS, all I get is a message "An error occured, we are working on a solution. Try again later"

QueenMia

Hey Anna,

Sorry to hear, I can imagine it's frustrating not to be able to play

What device are you playing on? Please have a look at these blog posts and follow the steps, that should solve your issue: 

Android: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device

IOS: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device 

If you're playing on your PC or laptop, remember to clear cache an cookies regularly and keep your browser up-to-date. Also avoid running heavy sites or softwares in the background.

Let me know how that goes and if you're still having issues, please send me a screenshot!

I'll be looking forward to hearing from you and until then, have a bubble-icious day :-)

- Mia