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im on level 67 and its asking me to activate a bonus. the activate button isnt working

Angela_Trebble
Angela_Trebble Posts: 2

Level 1
in Support

im on level 67 and its asking me to activate a bonus. the activate button isnt working and it wont let me go back and continue the game without the bonus!

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Hi Angela, thanks for posting. Is it the star cats won't activate? Can you add a screenshot to confirm?

    And could you tell me which device you are playing on please :)

  • Kathy_Lopez
    Kathy_Lopez Posts: 2

    Level 1

    I have the same exact problem on the same level (67) and I am playing on my windows 10 laptop  Version 1803 Build 1713.48 if that helps?

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Hi Kathy, have you access to a mobile device you can add the game on? Another player said that they installed it on a phone, synced to Facebook then it allowed them to open it. Once open the pc version sorted itself out :)

  • QueenMia
    QueenMia Posts: 12,978

    Hello Kathy, Hello Angela,

    Have a look at Chicken Slayer's post, that might solve the issue for you: https://care.king.com/en/bubble-witch-3-saga/superstar-information-post-star-cats-are-not-activating

    Let us know how it goes :)

    Thanks

    Mia

  • QueenMia
    QueenMia Posts: 12,978

    Hi Angela,

    Thanks for the screenshot. Does it mean that you've tried the workaround described here and it did not work or?

    - Mia

    Here's what another player did and it solved his issue:

    On Desktop:

    Here is how I "fixed" the cats and now I have been able to access them:

    1) Opened BW3 Saga on Windows 10 and clicked the "Connect" to connect to facebook account so progress is saved to facebook.

    Then, once the map loaded, and without playing the game, closed the app on Windows 10.

    2) Using Google Chrome, went to BW3 Saga on facebook (I googled this to find the version that is on facebook)

    3) Logged into Facebook

    4) Opened up game, and sure enough, it showed the level I was frozen on

    5) Activated the cat on the facebook page

    6) Exited facebook

    7) Went back to Windows 10 app

    8) Cats are now activated!

    Let us know if it works for you! :)

  • Kathy_Lopez
    Kathy_Lopez Posts: 2

    Level 1

    Going to Facebook and loading the game then coming back to my laptop and loading the game seem to fix the error! Thank you both so much for your help!

  • QueenMia
    QueenMia Posts: 12,978

    Great to hear, Kathy :D Enjoy popping those bubbles!

  • Angela_Trebble
    Angela_Trebble Posts: 2

    Level 1

    Hi Angela, thanks for posting. Is it the star cats won't activate? Can you add a screenshot to confirm?

    And could you tell me which device you are playing on please :)

    I am playing on my laptop windows 10. thanks

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