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Cannot claim Tricksies boxes

LicieOIC

When I try to claim the prize boxes from the Tricksies it shoots me back to the main game page.

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LicieOIC

Hello LicieOIC, and thanks Chicken Slayer for passing this on.
@Licie, could you please tell me what Chest number you're trying to open?
Thanks!
Mia

Still waiting on a fix for this.

LicieOIC

Hello LicieOIC, and thanks Chicken Slayer for passing this on.
@Licie, could you please tell me what Chest number you're trying to open?
Thanks!
Mia

I won the first and second boxes, but they don't pop up when I tap on "Claim," I just see the first two tricksies hopping up and down. When I tap on the screen, it freezes for a moment then sends me back out to the main page.

QueenMia

Hello LicieOIC, and thanks Chicken Slayer for passing this on.

@Licie, could you please tell me what Chest number you're trying to open?

Thanks!

Mia

LicieOIC

I will pass it over to the team

Thank you, hope we can get this fixed. ^_^

Lady_Choo

I will pass it over to the team

LicieOIC

Hi LicieOIC are you playing the game on more than one device? I had the same thing happen but I was on ios and because I had claimed it on my ipad it wouldn't let me claim it on my iphone and then it wouldn't go away.

No, I am only playing the game on my Android cell phone.

Lady_Choo

Hi LicieOIC are you playing the game on more than one device? I had the same thing happen but I was on ios and because I had claimed it on my ipad it wouldn't let me claim it on my iphone and then it wouldn't go away.