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Connection issues

For two days now the game either does not load (white screen), get a message that the game took too long to load (white screen with frowny face), or if it does finally load all my coins are missing, no friends are listed, and no daily bonus. Note: this is on Facebook via Chrome and Firefox, Win10.

Accepted answers

All comments

Hello Lois,
I'm sorry you're having issues with your game... Please make sure the browser is kept up-to-date and to clear cache and cookies regularly.
Also, there are some troubleshooting steps that might help you solve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Let me know how that goes for you! Until then have bubblific time!
Mia

I had performed all you suggested both days, but it didn't help. However, today things seem to be back to normal. Not sure what changed. Bit all is OK so far.

Hello Lois,

I'm sorry you're having issues with your game... Please make sure the browser is kept up-to-date and to clear cache and cookies regularly.

Also, there are some troubleshooting steps that might help you solve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how that goes for you! Until then have bubblific time!

Mia

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello Lois,

I'm sorry you're having issues with your game... Please make sure the browser is kept up-to-date and to clear cache and cookies regularly.

Also, there are some troubleshooting steps that might help you solve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how that goes for you! Until then have bubblific time!

Mia

Hello Lois,
I'm sorry you're having issues with your game... Please make sure the browser is kept up-to-date and to clear cache and cookies regularly.
Also, there are some troubleshooting steps that might help you solve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Let me know how that goes for you! Until then have bubblific time!
Mia

I had performed all you suggested both days, but it didn't help. However, today things seem to be back to normal. Not sure what changed. Bit all is OK so far.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…