Internet connection not found

Chris_B

No Internet connection found

I cannot log out of the game, when I try to do so I get a message saying no Internet connection found. 

If I reinstall the game, I will lose all progress! I'm on level 567!

Please help. 

QueenMia

Hey Chris,

You mean you cannot log in to the game? At what stage does the message appear? Might be worth it to check your internet connection and device settings as well.

Otherwise, the best solution will be to reinstall the game, but don't worry. Take a screenshot of your progress and boosters and I'll be able to add these back to your account.

Here's some help on how to add the screenshot here.

Thanks!

Mia

QueenMia

Hi Chris,

You marked your question as solved and did not comment back so I thought the problem was fixed. Sorry if that's not the case. Have you tried to uninstall the game then? 

Thanks,

Mia

Chris_B

Hi Mia, 

I haven't uninstalled the game yet, I wanted to wait until I knew what would happen next. 

I can uninstall the game then reinstall it but how do I send you the screen shots? 

Thanks 

Chris 

QueenMia

Hi Chris,

Thanks for responding You have some guidelines here if that helps: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care 

Let me know how that goes!

Mia

Chris_B

Hi Mia,
Thank you for your help so far and sorry for not being in touch for so long.
I have now reinstalled the game and attach screenshots here.
Thank you again for your support.

Chris