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Character design contest link isn't working

ElektrA

Hi, I've won the "design a character" contest. Nice... I had my heart set on it, BUT the link I recieved to make the design causes problems. On my tablet it doesn't load, one browser says: "Unsafe connection", the other "can't load" on my laptop it says "turn your device"

Help! How can I get it to work?
Thanks in advance

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Jelly_Jenny

Hi @DorothyH! You have a pending support ticket from the Player Relations Team - it's regarding the Moon Chase and it's just been updated.

ElektrA

I also had my reasons why I had my heart set on it. I don't have kids, grandkids or brothers/sisters. I try to leave something behind occasionally… this was one of those things.

Oh well... let's just say they won't see another cent of me, never again.

DorothyH

At the top said created by Moon Chase winners which I very much doubt. They can't tell me their developers didn't know we couldn't create a character. It's their game they had to of played it. I think it was a bogus event and very deceptive.

DorothyH

ElektrA said:

I don't feel understanding at all. I feel screwed over. And just a few minutes ago I see a pop-up saying: "Meet Hailey soon, created by the winners" Wich winners?

DorothyH

I have asker for a refund of all money spent on the tournament told them exactly what I thought. I played and payed for something they promised and did not deliver. Don't tell me the developers didn't know that they couldn't deliver the prize people paid for. I fell it was deceptive. I liked playing it to but I haven't played since and it's hard not to open the app. To offer me 150 gold for inconvenience was a slap in my face when 50 piggy bank is $2.99 that's a total of $8.97 compared to the $151.51 I paid out. I told them take there gold back and refund me what I bought during tournament.
Evertthing was fine with my game til I started purchasing gold. Right after my first couple purchases I had bout 50 gold spent 9 next day I come back to my game I had 4 gold 37 gold gone I had to argue with them to get it back. They tried to tell me I used 37 gold in 34 seconds. WTH? First off I hadn't used any gold but the and 9 nothing they had could add up to that to. 2 ND it's impossible to play the game and buy go back and play and buy in 34 seconds. The did credit me. I'm just done with the game. Then to say Sorry thanks for understanding well try to do better really? No I don't understand. The a bird pops up saying made by moon Chase winners? What? I didn't make that bird I was a winner and had they offered I wouldn't have simply because that is NOT WHAT I played and paid for to build. The developers are out of Malta according game info

bubblegurl27

Yes I am totally pissed as well.they shouldn't have treated people this way.what we lose out on our prize because their link doesn't work.thats not our fault one bit.its wrong and they need to fix it.not by giving us another prize we didn't win.i am so angry as well.i love playing bubble witch and have played all 3 games.very disappointed in the way they handled this.

DorothyH

Oh fyi yea I know i'm a dumb a$$ for spending that much but my granddaughter wanted to build the character you won't get another penny! Your support isn't support and you guys couldn't even acknowledge my post. The players acknowledged me. Yeah I'm pissed.

DorothyH

I'm sorry but I DONT UNDERSTAND how you as developers can offer something as a PRIZE YOU CAN'T DELIVER! People invested MONEY & TIME I personally have $151.00 + change into a contest that can't deliver to get only 6 balls! That's not the only issue either! You're PURCHASE ERROR glitch caused MY GOLD THAT I BOUGHT AND USED TO BE WASTED BY KICKING ME OUT OF MY UNFINISHED LEVEL GOING FOR 3 STARS ON THE 1ST TRY BY KICKING ME OUT WITH YOUR PURCHADE ERROR MESSAGEST MAKING ME START ALL ON THE LEVEL AGAIN WHEN I TRIED TO PURCHASE MORE ITEMS FOR A 2ND OR 3RD TIME DURING THE LEVEL! YES IM PISSED! I HAVE EVERY RIGHT TO BE. I THINK YOU ARE SCAMMERS AND YOU OFFERED SOMETHING AS A PRIZE YOU KNEW YOU COULDN'T DELIVER! DO YOU REALLY THINK SORRY IS GOING TO MAKE THINGS ALL BETTER TO PLAYERS WHO INVESTED IN YOUR GAME? NOT HAPPENING AND NOT A WAY TO TREAT CUSTOMERS.

DorothyH

Jelly Jenny said:

Hi all 👋

We've checked this again and as suspected despite our efforts it wasn't technically possible to add the builder to your games.

Thanks for understanding that we’re doing all we can, and will make sure everything runs smoother next time.

叶小二 said:

DorothyH said:

No replies from support at all yesterday

no feedbacks, what makes me angry most. And why someone can deliver a new character？？I it EXTREMELY UNFAIR.

DorothyH

Exactly it's a scam. The lost a customer the last link they gave that didn't work I was never even included in the link sent or given anything extra like the ones given the links that if course didn't work. Spent $151.00 in May on their game for a product and never even got acknowledged. My post were ghost the admin never saw I guess. Only players acknowledged me and I thank you for that

DorothyH

叶小二 said:

DorothyH said:

No replies from support at all yesterday

no feedbacks, what makes me angry most. And why someone can deliver a new character？？I it EXTREMELY UNFAIR.

叶小二

DorothyH said:

No replies from support at all yesterday

no feedbacks, what makes me angry most. And why someone can deliver a new character？？I it EXTREMELY UNFAIR.

DorothyH

No replies from support at all yesterday

DorothyH

Same here my dumb a$$ spent over $150 just in May. I didn't realize I even spent that much

DorothyH

ElektrA said:

Great, in the middle of the night a "working" pop-up for a little while. I have to sleep you know…

Right now I am pissed off, spend a lot of time and money to win this contest, I seriously hope you Guy's come up with a solution... and not just some extra balls, bars etc... but a proper WORKING way to create a character

ElektrA

I don't feel understanding at all. I feel screwed over. And just a few minutes ago I see a pop-up saying: "Meet Hailey soon, created by the winners" Wich winners?

Jelly_Jenny

Hi all 👋

We've checked this again and as suspected despite our efforts it wasn't technically possible to add the builder to your games.

Thanks for understanding that we’re doing all we can, and will make sure everything runs smoother next time.

darkim

the reason for that challenge is to put people playing long ours and spend money

ElektrA

Great, in the middle of the night a "working" pop-up for a little while. I have to sleep you know…

Right now I am pissed off, spend a lot of time and money to win this contest, I seriously hope you Guy's come up with a solution... and not just some extra balls, bars etc... but a proper WORKING way to create a character

bubblegurl27

That is retarded.why have a contest and it not work?people wasted their time and more on this game and we are not receiving anything when we are suppose to.this needs to be dealt with.we won't the prize and need it now.it doesn't matter the time is up.we had no chance to even try and start to desigingd it.you gave a broken link.its your fault.not ours.fix it