Ad watch random move reward

bubblybubbly Posts: 4
Hello.  Upon watching an ad, there is supposed to be a free random move. Why is this failing? 

Comments

  • jamcrackersjamcrackers Posts: 3
    For the past couple weeks, whenever I get the chance to watch an ad at the beginning of a level for a booster  or at end of level for 3 extra balls, the game does not give me the reward. I wrote to king and followed everything except reinstalling which I refuse to do because I will lose my boosters. The last thing I tried was to watch the ad all the way through and it was SIX minutes. I got the booster for the level but no one has time to watch a 6 minute video for each attempt. Any other suggestions?
  • phi1arphi1ar Posts: 154 ✭✭✭
    did you update your game to latest version?
  • jamcrackersjamcrackers Posts: 3
    Yes. My game is updated, my phone has been updated, and I also turned off my phone for ten minutes and restarting 
  • jamcrackersjamcrackers Posts: 3
    Can someone please help me with this problem?  Am I the ONLY one who has this issue?  Problem continues today.  No free spell or extra three balls after watching ad!
  • bubblybubbly Posts: 4
    Same problem here. No response from customer service except to go to community. 
  • QueenMiaQueenMia Posts: 4,333 Community Manager
    Hi @jamcrackers and @bubbly - Welcome to the Community :waving:

    Make sure that you clear cache and cookies from your device and update to the latest version. That sounds simple but that helps keeping away from that kind of things.

    If that does not solve the problem, please let me know what device you're playing on as well as the game version you have installed.

    Thanks :)

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  • jamcrackersjamcrackers Posts: 3
    Thanks for getting back to me. In communication with king and they had me send videos of the problem. They said the developers are now working on it. 
  • QueenMiaQueenMia Posts: 4,333 Community Manager
    Hey guys,

    Just wanted to let you know the Studio is investigating to see whether there's something wrong or not. We'll keep you posted! 

    In the meantime, why not check our latest competitions for a chance to win some extra Gold? Good luck :star: 

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    Candy Friends - Win Free boosters - Here
    Bubble Witch - Let us know what's your fav book and win 10 Gold bars - Here
    Bubble Witch - Give feedback to our Studio for a chance to win 10 Gold bars - Here

  • kaiser1618kaiser1618 Posts: 110 ✭✭✭
    @QueenMia are there still the watching ads with which we can get 3 more moves at the end of the level ?
    If yes I haven't seem them for at least 2 or 3 months ...
  • QueenMiaQueenMia Posts: 4,333 Community Manager
    Hey @kaiser1618, there are but it's still in testing phase so it's not available to everyone at the moment. The Team is working on making sure it all works well and then it might be made available to all :) What do you think of the feature?

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    Candy Friends - Win Free boosters - Here
    Bubble Witch - Let us know what's your fav book and win 10 Gold bars - Here
    Bubble Witch - Give feedback to our Studio for a chance to win 10 Gold bars - Here

  • kaiser1618kaiser1618 Posts: 110 ✭✭✭
    QueenMia said:
    Hey @kaiser1618, there are but it's still in testing phase so it's not available to everyone at the moment. The Team is working on making sure it all works well and then it might be made available to all :) What do you think of the feature?
    Keep it ! I hope it will come back soon for everyone :)
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