Fairy Dash reward glitched out

I hope I format this question/problem correctly, I've never posted here before, so:

I play Bubble Witch 3 on my iPhone and have it up to date. I was supposed to win first place in the fairy dash on level 1020, but something glitched out. I thought it might resolve in a few days or perhaps with an update (I've had issues in the past where it's taken a day or two to register me as finishing a fairy dash), but I've tried everything I could think of and it's been almost a week. It's not a problem to do with my internet, because I've checked it numerous times to make sure it's connected, and I've done other things that require internet. I'm now at level 1062 and it still won't register me as having hit the finish line/won't trigger a new fairy dash at all. I tried clicking on the banner and reloading the app--- I play this game frequently, so it's been closed and opened, and my phone's been restarted, a lot since this problem occurred.

Answers

  • AdeboyeAdeboye Posts: 23 ✭✭
    I can't accessed my daily bonus and fairy dash rewards again
  • Chicken_SlayerChicken_Slayer Posts: 9,568 Superstar
    Hi @gghoulish and welcome to our bubbly community. 
    I am so sorry you are having this issue, I will pass it over to our acting CM to look at for you :) 
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  • Chicken_SlayerChicken_Slayer Posts: 9,568 Superstar
    Hi @Adeboye could you tell me which device you are playing on please? 
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    I am Chicken Slayer.  Farm Heroes addict slaying Chickens since 2013. Wife, Mother, Blogger, Youtuber,  all while endlessly trying to defeat an evil raccoon or the children. Younger versions of their dad and I. We have no chance! 
  • gghoulishgghoulish Posts: 3
    @Chicken Slayer thanks! I'm now quite a few levels/zones ahead of where I was (now at over level 1100) and the problem still isn't fixed. My user ID is 6503800333.
  • Chicken_SlayerChicken_Slayer Posts: 9,568 Superstar
    gghoulish said:
    @Chicken Slayer thanks! I'm now quite a few levels/zones ahead of where I was (now at over level 1100) and the problem still isn't fixed. My user ID is 6503800333.
    Thank you, I have given her a shout hopefully she will see it on Monday. She is covering for our Queen Mia so there might be a little longer wait than normal but she will see it :) 
    You can find out more about our Superstars here

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  • TorVmTorVm Posts: 3
    I have The same problem With my game i should have gotten The reward on lvl 180 but its stuck and im on 208 now, The game just say im not connected to a internet but i am 100% of the time.
    Now it been 2 weeks so i think i need to seek help here now.
    Idk where i can find my personal id
    Any more info you need from me? 
  • Chicken_SlayerChicken_Slayer Posts: 9,568 Superstar
    Hi @TorVm and welcome to our bubbly community!
    Have a look at this link as to how to find your player ID and @Jelly Jenny will hopefully see this early next week. 
    What you and @gghoulish might end up doing is reinstalling the game to fix this, but you will lose boosters so if you have any saved ones you would be better to use them up first.
    You can find out more about our Superstars here

    Please give us an accept all lives button! Vote here


    I am Chicken Slayer.  Farm Heroes addict slaying Chickens since 2013. Wife, Mother, Blogger, Youtuber,  all while endlessly trying to defeat an evil raccoon or the children. Younger versions of their dad and I. We have no chance! 
  • TorVmTorVm Posts: 3
    My player id 1403256121
  • Jelly JennyJelly Jenny Posts: 1,756 Community Moderator
    Hi @gghoulish @TorVm :waving:

    You're both having trouble with Fairy Dash - would you mind sending a screenshot or two of the issue (error message, or how the game looks like when it comes to the issue). 

    Be sure to tag me in your reply so I won't miss it :) 

    Thanks! 


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  • gghoulishgghoulish Posts: 3
    @Jelly Jenny

    Clicking the 'go' does nothing except bring me to my current level, which as you can see, is far past the fairy dash I have going. I don't get any error messages--- but I also just can't get the fairy dash to process me as being finished. 
  • TorVmTorVm Posts: 3
    @Jelly Jenny
  • Chicken_SlayerChicken_Slayer Posts: 9,568 Superstar
    @Jelly Jenny as the tag didn't work :) 
    You can find out more about our Superstars here

    Please give us an accept all lives button! Vote here


    I am Chicken Slayer.  Farm Heroes addict slaying Chickens since 2013. Wife, Mother, Blogger, Youtuber,  all while endlessly trying to defeat an evil raccoon or the children. Younger versions of their dad and I. We have no chance! 
  • Jelly JennyJelly Jenny Posts: 1,756 Community Moderator
    Sorry to get back to you so late guys!

    @TorVm I can confirm that your fairy dash is working- you just need to wait for your other friends to finish the episode. It is possible for you to reach the end of the episode but if there are other players still working on the episode, you will remain on the previous fairy dash list. 

    @gghoulish You seem to have a technical issue with your challenge. Sorry about that :( Rest assured the game team is looking into it so hopefully the next game app update will take care of it!  



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