contact support

rrapunzell1

I contacted support over a week ago.  They assigned me a case number, and said get back if the "canned" solution doesn't help.  I've gotten back about 4 times, and never get a response.  Anyone know how to get a response?

Lady_Choo

Hi @rrapunzell1 I am so sorry that there was a delay in a response here and that you have been let down by support. 
The only thing I can think of is that it has been summer and a lot of department staff have been on holiday. Is it anything we can help you with here? And if not, if you could let me have the case number (no email or personal details on the public forum though please for your safety) and I will see if the CM can look into whats happening for you  

rrapunzell1

Thanks Chicken Slayer.

 Someone finally did get back to me on August 22, my first contact to King about this matter was August 15. My first reply to the "canned reply"  was  on August 16. I also replied on August 17, 19 and 20, all with no response.  I'd love to know why it took so long.  The case number is 8444702.

In addition to the request for support on King.com, I also tried through Facebook chat, I've never heard anything from there

Thanks again

Eileen

Lady_Choo

Thank you @rrapunzell1 and I apologise for not seeing this. if you put an @ sign right in front of my name, I should hopefully (when it works) get a tag then I can see you reply straight away next time

I am going to pass this over to @QueenRaffie who is our bubble CM and she can hopefully be able to give them a nudge  

LadyRaffie

Hello @rrapunzell1

rrapunzell1 said:

Thanks Chicken Slayer.

 Someone finally did get back to me on August 22, my first contact to King about this matter was August 15. My first reply to the "canned reply"  was  on August 16. I also replied on August 17, 19 and 20, all with no response.  I'd love to know why it took so long.  The case number is 8444702.

In addition to the request for support on King.com, I also tried through Facebook chat, I've never heard anything from there

Thanks again

Eileen

First of all, sorry that you experienced such a delay in the response. I see your issue has been solved, so for that, I'm glad

Usually doesn't take that long, but sometimes and depending on the issue or the amount of contacts support receive can take a while for them to reply

Again, apologies and hope you keep on enjoying Bubble Witch 

Have a Bubblific day! 

rrapunzell1

thanks for getting back