Thanks Chicken Slayer. Someone finally did get back to me on August 22, my first contact to King about this matter was August 15. My first reply to the "canned reply" was on August 16. I also replied on August 17, 19 and 20, all with no response. I'd love to know why it took so long. The case number is 8444702.In addition to the request for support on King.com, I also tried through Facebook chat, I've never heard anything from thereThanks againEileen
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