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I received an email saying that I received 50 gold bars but I didn't get them.
Robinrenee18
Posts: 7
Level 2
in Support
How do I get my gold bars?
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Answers
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@Robinrenee18 Hi and welcome, can you supply a screenshot of the email. The normal one is to tell you about the gold bars in your game that you have not used. Its not an offer for gold bars
This is the usual one that tells you you have gold bars in your game left to use
If you could supply a screenshot it would be extremely helpful
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Yes I have a screen shot.
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It says there is an error when I try to upload the screen shot
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Hi dear.
You can just copy it and paste it in the window below. But i will agree with freddy that it is a friendly reminder from the game that you may use your gold bars in the game which you have.
I am tagging to our superstar @KimElston For better advice here.
Thanks.
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It will not let me send you the email that I copied and pasted. It is giving me an error saying that I have not been around long enough to post on the site. Thank you
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Hi @Robinrenee18 You have to have reached level 2 to share links but you should be able to just copy something and paste it into a new post Without seeing that specific email we can only presume it is of the following normal procedure.
Players who are active and then add a new game are given 50 gold bars. They then receive just a reminder email. This is what you will of received 👍
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I tried a couple of times and I am still receiving the same error message.
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Hi @Robinrenee18 Yes that's right you are not there yet to share links but screen shots as you have shared are fine. It is as I said just a reminder to promt you to use your gold bars 👍🙂
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