Why is my game freezing in windows?

santillivince

Hi, my game keeps freezing. It won't go onto the next move and won't accept any input from my mouse. This use to happen once in a while now it happens in almost every game. Is this happening to anyone else? The only thing I can do is close the app and start over again. I tried reinstalling the game and resetting my PC but nothing is helping. This use to happen once is awhile but I was always able to keep playing. Now I can't even get through one game. This all started after I was forced to upgrade my PC through windows update.

Screenshot 2020-10-30 150046.png

santillivince

Hi, @KimElston After reading your post I tended to agree with you that this must be problem with my account. However, after further troubleshooting my opinion has changed. Bear with me here. When I played on my other account I could not play the same level I was having this issue with. So, I tried playing other levels on the account I was having this issue and I did not experience the same thing. Therefore I can only conclude this is a level specific bug within the windows 10 app since this doesn't happen on my phone. So now I'm not sure what to think. Do other people who play on the windows app experience the same thing on this level or is it just me? If it is just me then I would agree that there is a bug in my account. I'm still experiencing the same conjure games bug on my phone. So maybe there is a problem with my account. But why would the freeze issue only happen on this one level? This is very odd. I would like to get to the bottom of this so that I can keep playing. Currently I'm on level 2934. On my other account I'm only on level 413 or something like that. It would be like starting over almost. I'm very curious to see if others playing level 2934 on this platform are having the same issue. I also put in support request to King and only got a general troubleshooting suggestion email. I suppose they are too shorthanded to deal with people one on one considering the world circumstances.

johamilton

Hi @santillivince, a couple questions for you. I see you are using a PC, Is it Windows 10 and are you logging in via FB?

There has been some changes with all the games using FB. Now that Adobe Flash is ending this year, there are no more updates thru FB for the game. If you will, try downloading the game thru the Microsoft store. To get the latest version of the Game, go to the Microsoft Store HERE. You can download it directly to your computer if you have Windows 10. Please let us know you in the game and having fun! 👻

I see you are new to the community, so let me give you a quick tour 😀

Go to the Community Hub to join discussions, Players Corner, International area and more.  Next head over to All Games. Try them all!   Then if you go to Everything you need to know. It is a complete guide to help you move around with ease.  

*** Here's a tip you will use over and over … if you want to tag a specific person, type @ then start typing the name, select the name from drop down and it will then turn black. They then will be notified. Have a fantastic day. 👻