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My old mobile phone

Haydar2
Haydar2 Posts: 3

Level 1

My original level 2.540 but starting me my new mobile 19 level why.please

Comments

  • PrettyBubbles
    PrettyBubbles Posts: 27,157

    Hi @Haydar2 Welcome

    Usually that only happens if your game was not saved

    If it was saved then please play 1 level then log out the game not just close and leave your device off for a minute or 2 it should reset for you

    Also please check there are no pending updates

    Hope you will then be good to go

    Please let me know how you get on 💓

  • Haydar2
    Haydar2 Posts: 3

    Level 1

    My level 2.500 or something like that you starting me level one I change my device

  • PrettyBubbles
    PrettyBubbles Posts: 27,157

    Hi @Haydar2 Yes I understand my friend Did you play a level and follow my previous advice above as if your game was saved your levels would automatically re load 💓

  • Haydar2
    Haydar2 Posts: 3

    Level 1

    My comment 2.540.my level you starting me level 1 funny

  • PrettyBubbles
    PrettyBubbles Posts: 27,157

    Hi @Haydar2 if your levels did not return after following my steps it means your game was not saved

    Please select the cog wheel bottom of your start up screen you will see this

    If you see connect instead of profile please select it and follow the instructions so as this doesn't happen again for you 💓

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