My old mobile phone

Haydar2

My original level 2.540 but starting me my new mobile 19 level why.please

PrettyBubbles

Hi @Haydar2 Welcome

Usually that only happens if your game was not saved

If it was saved then please play 1 level then log out the game not just close and leave your device off for a minute or 2 it should reset for you

Also please check there are no pending updates

Hope you will then be good to go

Please let me know how you get on 💓

Haydar2

My level 2.500 or something like that you starting me level one I change my device

PrettyBubbles

Hi @Haydar2 Yes I understand my friend Did you play a level and follow my previous advice above as if your game was saved your levels would automatically re load 💓

Haydar2

My comment 2.540.my level you starting me level 1 funny

PrettyBubbles

Hi @Haydar2 if your levels did not return after following my steps it means your game was not saved

Please select the cog wheel bottom of your start up screen you will see this

If you see connect instead of profile please select it and follow the instructions so as this doesn't happen again for you 💓