Royal Pass can’t collect gold

andradadada

Hi, I just bought the Royal Pass but I can’t collect the gold chest. The timer runs out in about 10 minutes. Thanks

PrettyBubbles

Hi @andradadada can you please post a screenshot of this issue it will help to see exactly what you are reporting 💓

andradadada

Hi, unfortunately the event expired so I can’t take any screenshots. And also I can’t collect the 25 goldbars anymore….

PrettyBubbles

Hi @andradadada As you have made a cash purchase and did not receive your rewards please use the contact us tab at the bottom of this page as our customer services can check this in your account and re-emburse you 💓