The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🎁 Win prizes and badges! Find out how HERE!
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
🛠 Game Issues? Check Here Before Posting! 📝
Snow_Rider
Posts: 2,185 Community Manager
🛠 General Troubleshooting Steps
In case you experience a game crash or freeze, try these simple steps:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
- 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data
As a last resort, you can try reinstall the app. Note that this will remove all of your boosters from the game, so please do not do this unless absolutely necessary.
🚑 Still Need Help?
Ask a Question and share the following details for swift help:
- 📲 Device and Operating System version
- 🪪 Player ID
- 🕹️ Game Version
- 📸 Screenshots if possible!
🤔 Commonly asked questions!
- 📱 New Device? Learn to sync your progress 👉 HERE
- 📍 Lost Progress? Find out how to restore it 👉 HERE
- 🪪 Need Your Player ID? Find it 👉 HERE
- 💸 Purchase Issues? Get help with refunds or corrections 👉 HERE
❗️ For other game related questions:
Check our Help Center — It's always up to date and available in 22 languages!
This discussion has been closed.
