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I can't connect to bubble witch saga with my facebook account
barbara2017
Posts: 7
Level 2
in Support
I can't connect to bubble witch saga with my facebook account
0
Answers
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Hi @barbara2017, I am sorry to hear that you are unable to connect with Facebook.
Could you please let me know what is preventing it? Is will help if you can share a screenshot of what you see.
Thanks!
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Grazie per l'aiuto. Sul mio laptop è installato windows 11, utilizzo come browser web Chrome che è supporftato. Ma quando avvio la app BW3 e tento di connettermi con le credenziali di facebook mi dice che non sono corrette (lo sono perchè sono correttamente collegata a FB e utilizzo un gestore di password quindi le credenziali non le digito direttamente). Dopo aver riprovato mi dice che il browser non è supportato. In facebook la connessione con la app è attiva ed è attiva anche l'impostazione di accesso con app e siti web esterni a FB.
Below is the image where it tells me that the password is not correct
After trying again at the top it tells me to use a supported browser
Thank you for your help
Barbara
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Thanks for the help. Windows 11 is installed on my laptop, I use Chrome as a web browser which is supported. But when I start the BW3 app and try to connect with my Facebook credentials it tells me that they are not correct (they are because I am correctly connected to FB and i don't type the password directly but i copy and paste it). After trying again it tells me that the browser is not supported. In Facebook the connection with the app is active and the setting for accessing with apps and websites external to FB is also active.
Below is the image where it tells me that the password is not correct
After trying again above it tells me to use a supported browser
Thank you for your help
Barbara
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Hi @barbara2017, thank you for the detailed explanation and images.
Could you please try to play directly from the Windows app version of Bubble Witch 3 Saga and connect with the same Facebook logins.
Let me know in case you still have any issues.
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Hello, did you find any solution? I have the exact problem, like you.
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Thanks for the clarification that you are trying from the Windows app. Could you please remove the game app from Facebook(this will not delete your progress), log out from your current Facebook session in the browser and then restart your device completely. After that please try to access the game again through Windows app version and connect with Facebook.
In order to learn how to remove the game from Facebook, please follow this link and after that please restart your device and try to reconnect in your game: https://www.facebook.com/help/170585223002660
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I did all the steps you told me but it didn't work 😭
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I appreciate that you have followed all steps so far, so could you please Contact Support directly so that we can best further guide you.
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No puede abrir bubble witch saga 2 cuando lo quiero abrir carga hasta 100% y se cierra y a veces me pone un cartel que dice sigue fallando. Había leído en algún lugar que ya no se podía jugar en facebook, y sí lo desinstalo tengo miedo de que cuando lo vuelva a instalar empiece de cero 🤦🏻♀️
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