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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
Hi Witches and Wizards! š§āāļø
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience š We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, weāll post it here right away. Thanks for bearing with us while this is being looked into.
Hi my friend unfortunately with a fix of this complex nature it does reset your Game
When boosters are not purchased I am afraid we cannot replenish them
However customer support may only may wish to compensate you
PLease use the contact us tab at the bottom of this page and start a new enquiry
First you will receive an automated reply please reply back to this and explain again š
So its fixed but I never got my rewards and support isn't responding back
Thank you so much!!! It worked and I am in.
@monicapete24 your trick worked. I haven't anymore the white screen! The bug has been solved
If youāve done the update and are still getting the white screen, try this that King Support suggested to me. When you enter the game and the screen goes white, tap the bottom of the screen (if playing on your phone). It worked for me!
Too bad the update didnāt for all of us šš¼
Completed the update and it still doesnāt work.
@PrettyBubbles despite the last game version 10.10.2.0, I still have got the white screen of BWS3. Why this bug isn't still solved in my BWS3 account? Here are the screenshots:
Ok, thanks @PrettyBubbles š
Yes all is good. Started right where I left off.
Hi guys could you please share if the recent update has corrected your screen
This would be very helpful š
cc.. @Snow_Rider
Yes my friend that is a known issue and is being worked on
The split screen took priority
Glad after updating it is now resolved š
UUne Mise Ć jour a Ć©tĆ© faite et cela fonctionne Ć nouveau
I've been left with another issue @PrettyBubbles
My profile picture has changed, it's not me!
First screenshot (medal table) shows my real profile picture.
Second screenshot (within the game map) shows someone else's picture ĀÆ\_(ć)_/ĀÆ
Hi guys we have a new update please be sure to check your store and update š
There's an update for the app everyone, version 10.10.2.0
It worked, no more half page, no more white page, it actually worked! š„³
And it only took 10 days...
I think Iāll give that a try. Iāve got nothing to lose, right? Thanks for the info!
Did you try what they did and it didnāt work?
have emailed you twice over a week and no response. Your attention to customers is poor and a community update once in a week for such major issues is a joke. Get this fixed or you will lose people fast
That's great for you, i'm glad it's working again š
Unfortunately nothing works for me, 9 days now š
Tried everything except one ā¦ so I logged out and WAITED days. Didn't clear cache, or go for another update ā¦ just waited. Started up just now, logged back in and game now works and progress had been saved. Multiple levels cleared without any problems
8 days and countingā¦ š
Mine is doing the same thing.Why aren't they fixing it?
I too reached out to Support, I used the Help Center link to send the email. I explained the problem and how long it has been going on and it is happening to so many other players. I also stated that it seems to have started when the Fairy Dash ended. A couple days ago I thought maybe it was fixed cuz I was able to collect my daily prize right where I had left off, but not such luck. But I was told they are working on the issue. Maybe if enough players email them it might get fixed faster.
I contacted King Support and they replied asking the issue. Explained it and included screenshots. Received the basic answer of āweāll work on it.ā Weāve heard that for almost a week now.
Apparently not, and still no communication whatsoever š
Hi my friend glad to hear support helped you and thank you for letting us know
Can you please share the fix they gave you it will help a lot š
Has anyone got this issue fixed
This really is unacceptable, no update for days and no fix in sight š
I followed your advice of logging out and logging back in regarding the pop-up glitch freezing the game. When I tried to log back in, a message popped up that it was the wrong password. So, I changed the password and now I am back at Level 1. I have been playing this game for over 10 years and was almost on Level 7000. So, you can imagine how upset I am! I don't know how to go back to where I left off. It is as if I am a totally new player and am starting back at Level 1. Please help! Thank you!
J Ai le mĆŖme problĆØme depuis hier. Impossible de jouer
JJ Ai le mĆŖme problĆØme depuis hier.
IImpossible de jouer.
Logged Out 2 times and the issue still remains
An update would be nice @Snow_Rider , instead of leaving us in the dark ĀÆ\_(ć)_/ĀÆ Day 4 isn't it? And still no fix in sight.
On my main device it's half a black screen and frozen, and on another device i tried it's a completely white screen, frozen. Both of which other people in this thread are experiencing.
An update would stop me from having to post anything on this site, because as i said previously, this site is a nightmare to navigate and that's why i don't come on the forums anymore.
Thank you Mary, glad that you got sorted. Fingers crossed for the rest of us.
hello,
I sent an email to customer support:
.bubblewitch3@king .com
They are so helpful and I finally got back into the game, ( my screen are split and the frozen),
I hope this helpš¤
~Mary
Please message me if you need any help.š Good luck.
How do I contact someone from King? People on here can tell you something is fixed, but thatās obviously not accurate. How can we get ahold of someone who works for King in Support? This is getting ridiculous.
All the games I play are by King. What happens in one and how long it takes to get fixed affects my attitude toward all of their games.
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Hi! Thanks for reporting this. Could you please check if youāre on the latest game version (10.10.1.0)? If so, would you mind trying to log out and back in? Please donāt delete the game, as your boosters can't be restored. It would also really help to know which device model youāre playing on.
Yes it's the correct version I logged out and logged back in and the screen is still the same it let me collect my daily log in just fine and then the screen went back to showing only half of it
I'm on Samsung galaxy s24
HI my friend sorry this has happened
We have had a recent update 2 days ago did you update it from your store please check then clear the ingame cache overloaded cache can create issues
Here is how
Android:Ā Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS:Ā Settings > Safari > Clear History and Website Data
š
It's still not working how do you fix this please
@PrettyBubbles @Snow_Rider
I'm having the same issue, and i've done all the steps but it's still happening. I can't play because you can't get past this page.
Edit: Just to add that if this isn't fixed by tomorrow then everyone with this issue will also lose their Daily Streak place and go all the back to day 1, which isn't fair.
Hi everyone, I'm having a problem with the game. When I load the game, I get this screen. How can I fix it?
I too can play the daily award but not the game. Please help fix this bug.
I also have this problem? Iāve completed ALL of the recommended steps and Iāve updated the game & itās the correct version. I also uninstalled and reinstalled the game. No change same split screen. I play on IOS on iPhone 13. When will this be resolved? Thank you,
15751550519
I have cleared cache and it's updated yet this problem is still occurring
This is obviously an issue for me and other players what are you going to do to fix this as your advice is not working
I hope they fix this
I hope they fix this š
Thank you for your patience everybody ā¤ļø
Rest assured that this issue has now been fixed!
So what now? If you are still encountering this problem, please log out of your account, restart the game and then log back in. If you still encounter any issues after trying these steps, please let us know.
I have the same problemā¦
Thx for your help to solve this issue. ;o)
Goodmorning,
I still have the same problem.
Thx for helping to solve this problem.
Hi my friend sorry this is happening please try the following
Check for any pending updates as we received one a couple of days ago
Force close apps and restart your device.
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
let's see if this helps
Thank you. I just did everything you commented to do and the issue is still there. Got my daily prize but can't play game.
Hello, help please. I signed in ok but then the screen froze with a dark area covering most of it. I have tried restarting and switching off iPad but the screen remains frozen at that point. I canāt see what level I am at but I have been playing for over 5 years and would hate to loose position. I also donāt want to loose my daily play bonus as itās at around 1750 days continuous play. Please advise. Thank you.
Mine Is doing same thing cannot play the game prefer not to delete game but may end up doing it
Bonjour
Je me connecte mais j'ai un Ʃcran noir qui apparaƮt sur les trois quarts de l'Ʃcran
I play from a desktop computer, with a Win 10 operating system, the problem is still there.
Mine is still like it @PrettyBubbles @Snow_Rider
I've done everything, including logging out and back in. What now?
Happening for me too. This what my screen looks like after pressing start.
I did the fix and now it looks like this. Just blank
I have the same problem. It is black with alittle bit of the fairy dash in the corner
This issue is not fixed I'm not sure why you think it is fixed it's still doing it as others have stated I logged out again cleared the cache yet the screen is still not showing the entire screen due to this issue you guys are not fixing I have to miss the tournament and the event where you beat levels
Why would CM edit my title and put fixed on the Title when it's not fixed and this issue is still occurring!
J'ai le mĆŖme problĆØme avec
J'ai le mĆŖme problĆØme
Thank you all. Glad itās not just me but I still canāt fix it.
Hi there! Thanks for following up and sticking with us! Weāve shared with the Studio that the workaround didnāt help and that players are still experiencing the issue. The team has resumed the investigation, and weāll keep you updated as soon as we hear back from them.
Nekem is ez a problƩmƔm SOS !!!!!!
I have also done all the things suggested and my IOS screen is the same as described here.
The game still doesn't work for me.
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
š General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:Ā Force close apps and restart your device. Updates:Ā Check that you have the latest game and device updates. Memory:Ā Keep at least 2GB free storage for smooth gameplay. Connection:Ā Use WiFi instead of cellularā¦
